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Frequently Asked Questions

FAQ

Public Transport Holland has prepared an frequently asked questions page for questions and answers.
Here you will find all necessary information in the public transport area.

My ordered travel credit is not on my OV chip card, what now?

Have you ordered a travel credit at the Public-Transport-Holland? Then this order is well received and the balance is ready. This can be picked up on the bus, at the station, at the supermarket and tobacconists. You can do this by selecting "Pick up Order" at the public transportation machine. Here you can purchase travel credit.

I have not yet received my order yet!

After you order a card or tickets in our webshop we will send it the same (working)day by Priority PostNL to your home address or the indicated Shipping address and according to PostNL and in combination with most national postal services it will be delivered within 3-6 working days to the indicated shipping address. Check your delivery times here.

We do have various experiences with foreign customs and Postal Services which can take two to sometimes six weeks. Therefore we offer a pick up service!

How does Checking-in work?

You should always check in and out (also with day/hour cards) when travelling using the OV-chip card. The system registers where you board and where you exit and determines the cost of the journey (except when your traveling with day or hour cards).

Were can I pick up my order and why should I use it?

We have various experiences with foreign customs and Postal Services which can take two to sometimes six weeks. By sending them to Schiphol Airport or Amsterdam CS, we avoid the risk of failed/delayed delivery to your home address which sometimes happens.

The exact address of the Central  Post Office at Airport Schiphol:
Service Point (McFlek) PostNL Schiphol Plaza – Arrival Hall No 4
Schiphol Boulevard 1 across the HEMA shop
1118 BE Schiphol

Or

Service Point Amsterdam Central Station
De Ruijterkade 26b (river side- IJ-zijde)
1012 AA Amsterdam

If non of these locations work for you, then don't hesitate to contact us. We can also send it to your staying address or hotel in the Netherlands.

How do I retrieve travel credit?

When purchasing travel credit, you also need to pick it up at the public transportation machine. Here you can find instructions on how to retrieve travel credit.

What is the best tickets for Amsterdam?

Only traveling in Amsterdam?
The Public Transport in Amsterdam is GVB.
GVB have day-tickets from 24 to 168 hrs for adults.
Order here

For the children they have a 1-day tickets from 4 €:
Children under the age of 4 years old travel for free in all public transport services.
Order here

What is the best tickets for Amsterdam/Schiphol and more?

For Schiphol/Amstedam and more
Schiphol is not within the city of Amsterdam, so there is only one GVB bus. The GVB Bus line 69 going to NS Station Sloterdijk (Amsterdam West)

The Amsterdam Travel Ticket:
For the days you have to travel; from / to Schiphol by NS Trains there is the Amsterdam Travel Ticket + Schiphol.
So when you arrive at Schiphol you can travel to Amsterdam by NS train & travel unlimited within the city of Amsterdam with GVB.
Order here

Amsterdam & Region travel ticket
With this OV-ticket you can travel 1-2-3 days unlimited in the larger Region of Amsterdam like Keukenhof, Haarlem, Zandvoort beach, Volendam, Zaanse Schans,  etc. and from / To Schiphol to Amsterdam and/or by NS-trains. A detailed map of all the reachable destinations can be found here
Order here

What is the best ticket for Rotterdam?

For Rotterdam
The Public Transport in Rotterdam is RET.
RET has a one way ticket of 2 hours or a 1 day-ticket for adults and an senior and children up to 12 years old.
With these tickets you can travel unlimited with RET within the city of Rotterdam.
Order here

The Rotterdam Welcome Card:
With this card you have 1-2-3 days free transport with the RET and 25-50% reduction on entrance fees of more than 50 attractions, museums, restaurants and nightlife of Rotterdam.
Order here

Tourist Day ticket
With this OV-ticket you can travel 1 days unlimited in the larger Region of Rotterdam with all public transport ( RET, Connexxion, EBS) to Kinderdijk (Windmills) , Hoek van Holland (beach) and The Hague etc.
Order here

What is the best ticket for The Hague?

For The Hague
The Public Transport in The Hague is HTM.
HTM has a 2-Hour ticket, Day ticket and a 3 Day ticket.
With these tickets you can travel unlimited with HTM within the city of The Hague.
Order here

Tourist Day ticket
With this OV-ticket you can travel 1 days unlimited in the larger Region of Rotterdam and The Hague with all public transport ( RET, Connexxion, EBS) to Kinderdijk (Windmills) , Hoek van Holland (beach) and The Hague etc.
Order here

What is the best ticket for Utrecht?

For The Hague
The Public Transport in Utrecht is U-OV.
One day of free travelling trough Utrecht for € 6,20. Only valid on trams and buses operated by U-OV in Utrecht.
Order here